Refund & Returns Policy
At Kool Kiy, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order.
1. 30-Day Free Returns
We offer free returns within 30 days of delivery.
To be eligible for a return, the item should be:
- Returned within 30 days of receiving your order.
- Unworn and unused.
- In its original condition.
- Free from stains, odors, damage, or signs of wear.
- Returned with the original tags and packaging, where applicable.
Items that do not meet these conditions may not be eligible for a return.
2. How to Request a Return
To start a return, please contact our customer support team through our email sales@koolikiy.us and provide your order information.
Please include:
- Your name
- Order number
- Product you would like to return
- Reason for the return
Our customer support team will provide you with the necessary return instructions.
3. Free Return Shipping
Kool Kiy provides free returns for eligible items returned within the 30-day return period.
Customers should follow the return instructions provided by our support team. Please do not send products to an address without first contacting us for return instructions.
4. Refunds
Once your returned item has been received and inspected, we will process the applicable refund.
Please allow up to 15 days for the refund to be credited back to your original payment account after the return has been approved.
The time it takes for the refund to appear in your account may also depend on your bank, credit card company, or payment provider.
5. Original Payment Method
Approved refunds will generally be issued to the original payment method used to place the order.
If the original payment method is no longer available, please contact our customer support team for assistance.
6. Exchanges
If you would like to exchange an item, please contact our email sales@koolkiy.us within the 30-day return period.
Exchange requests are subject to product availability and the applicable return conditions.
7. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs showing the issue. We will review the situation and provide instructions for the next steps.
8. Non-Returnable Items
Certain products may not be eligible for return where applicable, including items that have been worn, used, washed, damaged, altered, or otherwise returned in a condition that does not meet our return requirements.
If a product has specific return restrictions, those restrictions will be communicated on the applicable product page or at the time of purchase.
9. Return Inspection
All returned products may be inspected before a refund or exchange is approved.
If an item does not meet the requirements of this policy, we may decline the return or contact you regarding the available options.
10. Late Returns
Return requests made more than 30 days after delivery may not be accepted unless otherwise required by applicable law.
We encourage customers to contact us as soon as possible if they believe they need to return an item.
11. Changes to This Policy
We may update this Refund & Returns Policy from time to time to reflect changes to our business practices or applicable requirements.
Any updates will be posted on this page, along with a revised “Last Updated” date.
12. Contact Us
If you have questions about returns, exchanges, or refunds, please contact our customer support team through the email sales@koolkiy.us.
We are happy to assist you with your return and help make the process as straightforward as possible.